Healthcare Member & Provider Support Specialist

Independent Living Systems, llc; Vallejo (CA); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative to act as a key contact for members, providers, and internal teams. The role focuses on delivering exceptional service, handling high volumes of inbound and outbound calls, scheduling appointments, and resolving inquiries with empathy and professionalism.

You will document calls accurately, maintain records in the contact center systems, and adhere to healthcare regulations and privacy standards, including

Qualificações

• High School Diploma or GED required.
• Healthcare experience preferred.
• Able to handle high-volume call center demands.
• Knowledge of inbound/outbound customer service processes and phone systems.
• Accurate data entry and record keeping.

Responsabilidades

• Handle a high volume of inbound and outbound calls with professionalism and empathy.
• Provide accurate information on healthcare services, scheduling, and inquiries.
• Use active listening to identify needs and resolve concerns.
• Document call details and update member/provider records.
• Coordinate with internal departments and providers to resolve issues.
• Maintain compliance with privacy regulations and organizational policies.

Conhecimentos

Interpersonal communication

Customer service

Active listening

Data entry

Multitasking

Formação académica

High School Diploma or GED

Associate's degree

Experience in healthcare

Certification in customer service or contact center operations

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Independent Living Systems (ILS) is seeking a Member & Provider Services Representative to act as a key contact for members, providers, and internal teams. The role focuses on delivering exceptional service, handling high volumes of inbound and outbound calls, scheduling appointments, and resolving inquiries with empathy and professionalism.

You will document calls accurately, maintain records in the contact center systems, and adhere to healthcare regulations and privacy standards, including