Member & Provider Services Specialist

Independent Living Systems, llc; Santa Clara (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Independent Living Systems (ILS) seeks a Member & Provider Services Representative in California to join its team supporting Florida plans as well as other initiatives. The role is a critical contact point for members and providers, handling high volumes of inbound and outbound calls, scheduling, and issue resolution with empathy and professionalism.

The ideal candidate will have a High School diploma or GED, healthcare experience, and strong data-entry and communication skills, with the ability

Qualifications

• High School Diploma or GED required.
• Experience in healthcare or related field preferred.
• Able to handle high-volume contact center work.
• Proficient data entry and record keeping.

Responsibilities

• Handle high-volume inbound/outbound calls with professionalism.
• Provide accurate information on healthcare services and scheduling.
• Educate members/providers and strive for first-call resolution.
• Document call details and update member records in systems.
• Coordinate with internal teams to resolve issues and escalations.
• Maintain compliance with healthcare regulations and privacy rules.

Skills

Healthcare experience

High-volume calls

Customer service

Data entry

Interpersonal skills

Flexible hours

Communication

Education

High School Diploma or GED

Associate's degree

Tools

MS Office

Job description

Independent Living Systems (ILS) seeks a Member & Provider Services Representative in California to join its team supporting Florida plans as well as other initiatives. The role is a critical contact point for members and providers, handling high volumes of inbound and outbound calls, scheduling, and issue resolution with empathy and professionalism.

The ideal candidate will have a High School diploma or GED, healthcare experience, and strong data-entry and communication skills, with the ability