Member Experience Specialist

Planet Fitness - Eclipse Fitness Group; Gainesville (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness center in Gainesville, Florida, is seeking a Member Services Representative. In this role, you will create a positive member experience by providing exceptional customer service to members and guests. Responsibilities include handling front desk activities, checking members in, answering queries, and maintaining cleanliness. Ideal candidates should have a customer service background, computer skills, and a passion for fitness. A high school diploma and being 18 years or older are required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities such as checking members in.
• Respond to member questions and concerns in a timely manner.

Skills

Customer service background

Basic computer proficiency

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Education

High School diploma/GED

Job description

A leading fitness center in Gainesville, Florida, is seeking a Member Services Representative. In this role, you will create a positive member experience by providing exceptional customer service to members and guests. Responsibilities include handling front desk activities, checking members in, answering queries, and maintaining cleanliness. Ideal candidates should have a customer service background, computer skills, and a passion for fitness. A high school diploma and being 18 years or older are required.