Member Experience Specialist

Planet Fitness - Eclipse Fitness Group; Gainesville (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A fitness organization in Gainesville, Florida is seeking a Member Services Representative to deliver exceptional customer service to members and guests. Responsibilities include front desk duties such as greeting customers, answering phones, and maintaining a positive atmosphere. Ideal candidates will have a passion for fitness, excellent interpersonal skills, and a high school diploma or GED. Punctuality and reliability are essential. This role requires standing for extended periods and interaction in a dynamic environment.

Qualifications

• Basic computer proficiency.
• Must be able to interact positively with members and co-workers.
• Strong listening skills and ability to empathize.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Facilitate updates to member accounts.

Skills

Customer service skills

Problem-solving

Basic computer proficiency

Upbeat and positive attitude

Education

High School diploma/GED equivalent

Job description

A fitness organization in Gainesville, Florida is seeking a Member Services Representative to deliver exceptional customer service to members and guests. Responsibilities include front desk duties such as greeting customers, answering phones, and maintaining a positive atmosphere. Ideal candidates will have a passion for fitness, excellent interpersonal skills, and a high school diploma or GED. Punctuality and reliability are essential. This role requires standing for extended periods and interaction in a dynamic environment.