Member Growth & Engagement Manager

North Dakota CPA Society; Grand Forks (ND); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Paid leave

Education and growth opportunities

Job summary

The North Dakota CPA Society (NDCPAS) is seeking a Member Relationship Manager who will drive membership growth, engagement, and retention. You will build strong relationships with members, firms, educators, and vendors, and manage key programs while supporting the society's strategic plan.

Travel to support outreach and collaboration is expected. Responsibilities include leading recruitment, renewals, and retention initiatives, designing onboarding experiences, communicating member value, and

Qualifications

• Bachelor's degree preferred.
• 2 years of experience in membership, recruiting, marketing/communications, engagement or program management desired.
• Proven ability to design, implement, and scale programs.
• Ability to work with databases, design programs, and project management tools.
• Excellent grammar and writing skills.
• Impeccable integrity and strong stewardship of resources.
• Periodic travel required.
• Ability to manage multiple projects while maintaining attention to detail.
• Proactive and independent with the ability to take initiative.

Responsibilities

• Lead relationship management for memberships and firm administrators, ensuring a seamless and relationship-driven approach to recruitment, renewal, and retention.
• Cultivate relationships with university and high school educators to promote the profession to the next generation.
• Foster external relationships with partners, vendors and affinity programs to align with revenue goals while identifying opportunities for growth.
• Develop and execute targeted retention strategies focused on at-risk member segments to strengthen engagement and reduce attrition.
• Implement recruitment campaigns in alignment with strategic plan goals.
• Achieve membership budget goals for new member recruitment, renewals, and retention through data-driven strategies.

Skills

Relationship management

Recruitment

Engagement

Marketing/communications

Program management

Data analysis

Writing

Travel

Education

Bachelor's degree

Tools

Indesign

Canva

AI tools

Job description

The North Dakota CPA Society (NDCPAS) is seeking a Member Relationship Manager who will drive membership growth, engagement, and retention. You will build strong relationships with members, firms, educators, and vendors, and manage key programs while supporting the society's strategic plan.

Travel to support outreach and collaboration is expected. Responsibilities include leading recruitment, renewals, and retention initiatives, designing onboarding experiences, communicating member value, and