Membership Relations Manager

North Dakota CPA Society; Grand Forks (ND); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Paid leave

Education and growth opportunities

Job summary

The North Dakota CPA Society (NDCPAS) is seeking a Member Relationship Manager who will drive membership growth, engagement, and retention. You will build strong relationships with members, firms, educators, and vendors, and manage key programs while supporting the society's strategic plan.

Travel to support outreach and collaboration is expected. Responsibilities include leading recruitment, renewals, and retention initiatives, designing onboarding experiences, communicating member value, and

Qualifications

• Bachelor's degree preferred.
• 2 years of experience in membership, recruiting, marketing/communications, engagement or program management desired.
• Proven ability to design, implement, and scale programs.
• Ability to work with databases, design programs, and project management tools.
• Excellent grammar and writing skills.
• Impeccable integrity and strong stewardship of resources.
• Periodic travel required.
• Ability to manage multiple projects while maintaining attention to detail.
• Proactive and independent with the ability to take initiative.

Responsibilities

• Lead relationship management for memberships and firm administrators, ensuring a seamless and relationship-driven approach to recruitment, renewal, and retention.
• Cultivate relationships with university and high school educators to promote the profession to the next generation.
• Foster external relationships with partners, vendors and affinity programs to align with revenue goals while identifying opportunities for growth.
• Develop and execute targeted retention strategies focused on at-risk member segments to strengthen engagement and reduce attrition.
• Implement recruitment campaigns in alignment with strategic plan goals.
• Achieve membership budget goals for new member recruitment, renewals, and retention through data-driven strategies.

Skills

Relationship management

Recruitment

Engagement

Marketing/communications

Program management

Data analysis

Writing

Travel

Education

Bachelor's degree

Tools

Indesign

Canva

AI tools

Job description

Love building relationships, solving problems, and bringing big ideas to life? The North Dakota CPA Society (NDCPAS) is looking for a Member Relationship Manager who is passionate about people and energized by meaningful connections.

The Member Relationship Manager supports the Society’s membership growth, engagement, and retention goals by building and managing strong relationships with individual members, firms, companies, educators, and vendors. This role owns key membership programs, oversees external vendor and affinity relationships, and implements targeted recruitment and retention strategies to ensure members receive maximum value from their affiliation with NDCPAS. Collaborating with other staff, this role advances engagement, innovation, and long-term growth in support of the Society’s strategic plan.

Why This Role Matters

Our members are the heart of NDCPAS. As the Member Relationship Manager, you’ll ensure members feel valued, connected, and supported at every stage of their journey. From encouraging students to join the profession, to leading renewal strategies and launching creative engagement initiatives, your work will directly shape the member experience and the future of the Society.

Relationship Building

• Lead relationship management for memberships and firm administrators, ensuring a seamless and relationship-driven approach to recruitment, renewal, and retention.
• Cultivate relationships with university and high school educators to promote the profession to the next generation.
• Foster key external relationships with partners vendors and affinity programs to ensure alignment with revenue goals while identifying opportunities for growth and enhancement.

Lead Membership Recruitment, Renewal & Retention Strategy

• Develop and execute targeted retention strategies focused on at-risk member segments to strengthen engagement and reduce attrition.
• Implement recruitment campaigns in alignment with strategic plan goals.
• Achieve membership budget goals for new member recruitment, renewals, and retention by implementing data-driven strategies that support sustainable revenue growth.

Engagement & Communication

• Design and oversee a consistent onboarding experience that introduces new members to benefits, involvement opportunities, and professional networks.
• Lead communication strategies for membership renewals and prospective member outreach, ensuring timely, targeted messaging that clearly communicates member value.
• Produce a bi-monthly member newsletter including finding useful content and advertisers
• Provide strategic leadership for various member committees and collaborate with volunteers

Data, Reporting & Strategic Support

• Inputs and reconciles daily deposits.
• Own the individual membership budget, both revenue and expenses, for retention and recruitment efforts.
• Monitor and report on key membership metrics, preparing data for Board meetings.
• Use membership data to evaluate recruitment and retention efforts, adjusting strategies to align with the Society’s strategic plan.
• Other duties as assigned.

Qualifications

• Bachelor’s degree preferred
• 2 years of experience in membership, recruiting, marketing/communications, engagement or program management desired.
• Proven ability to design, implement, and scale programs.
• Ability to work with databases, design programs, and project management tools.
• Excellent grammar and writing skills
• Impeccable integrity and strong stewardship of resources
• Periodic travel required
• Ability to manage multiple projects while maintaining attention to detail
• Proactive and independent with the ability to take initiative

What you will need to succeed:

• A hustler mindset: you take initiative, get things done, and are not afraid to dive in.
• Curiosity and excitement about technology (bonus if you have used Indesign, Canva, AI tools, or other digital platforms).
• Comfortable connecting with a wide range of people, from students exploring accounting to early-career accounting and experienced accounting professionals leading firms & companies.
• A drive for improvement: you are always looking for ways to make programs, events, and processes better.
• Adaptability and collaboration: you thrive in a team, juggle projects, and pivot when needed.
• A problem-solver who views challenges as opportunities to improve the member experience.

Benefits

Benefits include paid leave, health, dental insurance, life insurance, a retirement plan, plus opportunity for education and growth.Salary is based on experience with a starting range of $50k - $65k

Our Office

The Society is a state association for Certified Public Accountants with approximately 1,600 members. Based in Grand Forks, the office is statewide in scope. We provide a pleasant work environment and good equipment. We are a small, creative and effective staff!