Member Engagement Manager

Northern California Grantmakers; San Francisco (CA); Híbrido; USD 90.000 - 110.000; Jornada completa

Descripción de la vacante

Northern California Grantmakers is seeking a Member Engagement Manager in San Francisco to strengthen relationships with our members and ensure we have the data and systems needed to inform decisions and advance our mission.

Reporting to the Director of Member Engagement, you will oversee membership data collection, analysis, onboarding, renewals, and cross-department collaboration, including Salesforce optimization, to enhance member value and organizational effectiveness.

Formación

• Oversee collection, organization, maintenance, analysis, and reporting of membership data.
• Support onboarding, membership renewals, dues collection, and relationship management to enhance member engagement.
• Collaborate across departments to strengthen information-sharing and data-informed decision-making, with Salesforce usage.

Responsabilidades

• Oversee collection, organization, maintenance, analysis, and reporting of membership data to support strategic planning and decision-making.
• Lead onboarding, renewals, and dues processing while maintaining strong relationships with members.
• Collaborate with Public Affairs and Finance & Operations to ensure efficient data workflows and Salesforce optimization.

Descripción del empleo

Under the supervision of the Director of Member Engagement, the Member Engagement Manager plays a central role in strengthening NCG’s relationships with its members while ensuring that the organization has the data, systems, and knowledge needed to make informed decisions, deepen engagement, and advance its mission.

The Manager is responsible for overseeing the collection, organization, maintenance, analysis, and reporting of membership and organizational data, transforming information into actionable insights that support strategic planning, member recruitment and retention, program development, and organizational effectiveness.

As a key member of the Member and Funder Engagement team, the Manager also supports the day-to-day experience of NCG members, including onboarding, membership renewals, dues collection, relationship management, and ongoing engagement. The role helps ensure that members feel welcomed, connected, informed, and supported in accessing the full value of their membership.

Working collaboratively across departments, particularly with Public Affairs and Finance & Operations, the Manager helps build effective systems for information-sharing, reporting, communication, and coordination. This especially includes strengthening NCG's use of Salesforce, supporting data-informed decision-making, and developing processes that make our collective work more efficient, intentional, and impactful.

Hiring Timeline (Subject to Change)

Application Period: October 13 – November 23, 2026
First Round Interviews: Week of December 7, 2026
Second Round Interviews: Week of December 14, 2026

We’re aiming to make an offer by the end of the year with a start date of no earlier than January 6, 2027.