Member-Focused Medical Receptionist | Calm Front Desk

Signature Medicine; Northern (KY); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Signature Medicine seeks a friendly Medical Receptionist to be the first voice and face for members in person and on the phone. You will greet patients, manage the schedule, verify demographics and insurance, collect payments, and route inquiries with care.

The ideal candidate is warm, discreet, and organized, with strong phone and written communication skills. Experience with electronic health records and scheduling software (eClinicalWorks) is preferred to keep our front desk running smoothly.

Qualifications

• Warm, discreet, and organized; able to handle sensitive information.
• Clear verbal and written communication skills.
• Comfort with electronic health records and scheduling software.

Responsibilities

• Greet arriving patients and serve as first point of contact.
• Manage daily appointment schedule and verify demographics/insurance.
• Answer and route calls, confirm upcoming appointments, collect payments.
• Keep front desk calm and organized throughout clinic day.
• Route urgent matters to the right staff and ensure patients are recognized.

Skills

Customer service

Phone communication

Written communication

HIPAA/privacy

Education

High school diploma or equivalent

Tools

eClinicalWorks

Scheduling software

Job description

Signature Medicine seeks a friendly Medical Receptionist to be the first voice and face for members in person and on the phone. You will greet patients, manage the schedule, verify demographics and insurance, collect payments, and route inquiries with care.

The ideal candidate is warm, discreet, and organized, with strong phone and written communication skills. Experience with electronic health records and scheduling software (eClinicalWorks) is preferred to keep our front desk running smoothly.