Medical Receptionist

Signature Medicine; Northern (KY); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Signature Medicine seeks a friendly Medical Receptionist to be the first voice and face for members in person and on the phone. You will greet patients, manage the schedule, verify demographics and insurance, collect payments, and route inquiries with care.

The ideal candidate is warm, discreet, and organized, with strong phone and written communication skills. Experience with electronic health records and scheduling software (eClinicalWorks) is preferred to keep our front desk running smoothly.

Qualifications

• Warm, discreet, and organized; able to handle sensitive information.
• Clear verbal and written communication skills.
• Comfort with electronic health records and scheduling software.

Responsibilities

• Greet arriving patients and serve as first point of contact.
• Manage daily appointment schedule and verify demographics/insurance.
• Answer and route calls, confirm upcoming appointments, collect payments.
• Keep front desk calm and organized throughout clinic day.
• Route urgent matters to the right staff and ensure patients are recognized.

Skills

Customer service

Phone communication

Written communication

HIPAA/privacy

Education

High school diploma or equivalent

Tools

eClinicalWorks

Scheduling software

Job description

Front-desk receptionist who is the first voice and the first face our members meet.

We are seeking a Medical Receptionist to serve as the first point of contact for our members, in person and on the phone. This role greets arriving patients, manages the daily schedule, answers and routes incoming calls, confirms upcoming appointments, verifies demographic and insurance information at check-in, collects any payment due, and keeps the front of the office calm and organized through the clinic day.

Because Signature Medicine is a membership practice, the front desk is part of the care experience rather than a queue to get through. The receptionist works alongside the physician and clinical staff to keep visits running on time, to route anything urgent to the right person immediately, and to make sure every member is recognized and expected when they walk in.

The ideal candidate is warm, discreet, and organized, communicates clearly on the phone and in writing, and handles protected health information with care. Comfort with an electronic health record and with scheduling software matters; the practice runs on eClinicalWorks.