Member-First Teller: Front‑Line Banking & Digital Tools

ADP, Inc.; Ayer (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

IC Credit Union in Ayer, MA is seeking a Teller Services Representative to provide frontline service, process deposits and withdrawals, and promote digital banking tools. You will engage with members to meet financial needs and grow relationships in a cooperative branch environment.

The role emphasizes accuracy, member-first service, and adherence to regulatory guidelines, with opportunities to participate in community engagement and brand initiatives.

Qualifications

• High school education or equivalent and a minimum of one (1) year experience in a cash handling, sales, or service-based role.
• Excellent written and verbal skills. Basic computer and technology skills.
• Ability to effectively interact with and support the financial needs of members and prospective members, with a focus on delivering exceptional member-first experience.

Responsibilities

• Provides efficient, accurate, and courteous service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, and responding to member inquiries.
• Maintains updated knowledge regarding the Credit Union’s products/services and proactively recommends appropriate solutions based on member needs. Supports branch in growing IC’s membership base and deepening existing member relationships.
• Demonstrates and engages members with IC’s digital banking tools, such as online and mobile banking, digital wallet enrollments and other ancillary digital solutions (e.g., bill pay, e-statements, card controls, P2P tools, etc.). Promote usage and adoption of self-service channels; highlighting convenience and benefits of omni-channel member experience.
• Performs all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures. Uses established protocols and controls to ensure security and privacy is always maintained.
• Serves as an enthusiastic champion of all things brand and corporate culture. Models and supports the delivery of IC's Mission, Vision, and Core Values, with a focus on team member engagement and member experience. Represents the Credit Union in the communities it serves by participating in civic/community organizations in line with evolving market and community engagement strategies.

Skills

Cash handling

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

IC Credit Union in Ayer, MA is seeking a Teller Services Representative to provide frontline service, process deposits and withdrawals, and promote digital banking tools. You will engage with members to meet financial needs and grow relationships in a cooperative branch environment.

The role emphasizes accuracy, member-first service, and adherence to regulatory guidelines, with opportunities to participate in community engagement and brand initiatives.