Solutions Advisor / Teller I - Frontline Banking

Credit Union; Ayer, Northern (MA, KY); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Credit Union in Ayer, MA is hiring a Solutions Advisor I (Full-Time) to provide frontline member service, handle transactions, and promote digital banking tools.

As part of the branch team you will process deposits, withdrawals, payments and inquiries, support omni‑channel self‑service, and uphold privacy and regulatory standards. Regular hours include a Saturday shift, with opportunities for growth within the Credit Union.

Qualifications

• High school education or equivalent and a minimum of one (1) year experience in a cash handling, sales, or service-based role.
• Excellent written and verbal skills. Basic computer and technology skills.
• Ability to effectively interact with and support the financial needs of members and prospective members, with a focus on delivering exceptional member-first experience.

Responsibilities

• Provides efficient, accurate, and courteous service while performing a variety of transactions including processing deposits, withdrawals, payments, cashing checks, and responding to member inquiries.
• Maintains updated knowledge regarding the Credit Union’s products/services and proactively recommends appropriate solutions based on member needs. Supports branch in growing IC’s membership base and deepening existing member relationships.
• Demonstrates and engages members with IC’s digital banking tools, such as online and mobile banking, digital wallet enrollments and other ancillary digital solutions (e.g., bill pay, e-statements, card controls, P2P tools, etc.). Promote usage and adoption of self-service channels; highlighting convenience and benefits of omni-channel member experience.
• Performs all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures. Uses established protocols and controls to ensure security and privacy is always maintained.
• Serves as an enthusiastic champion of all things brand and corporate culture. Models and supports the delivery of IC's Mission, Vision, and Core Values, with a focus on team member engagement and member experience. Represents the Credit Union in the communities it serves by participating in civic/community organizations in line with evolving market and community engagement strategies.

Skills

Sales

Customer service

Communication

Cash handling

Basic computer skills

Teamwork

Education

High school diploma or equivalent

Job description

Credit Union in Ayer, MA is hiring a Solutions Advisor I (Full-Time) to provide frontline member service, handle transactions, and promote digital banking tools.

As part of the branch team you will process deposits, withdrawals, payments and inquiries, support omni‑channel self‑service, and uphold privacy and regulatory standards. Regular hours include a Saturday shift, with opportunities for growth within the Credit Union.