Member Services Teller & Financial Solutions Advocate

First Tech Federal Credit Union; Merrimack (NH); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid Time Off

Paid federal holidays

Special employee pricing on lending (e

Job summary

First Tech Federal Credit Union in Merrimack, NH is seeking a Teller to process deposits, withdrawals, loan payments and checks, while providing outstanding member service.

You will understand DCU products, meet referral goals, and help balance daily cash. This role requires attention to security, potential cross-branch coverage, and a proactive approach to efficiency and process improvements.

Qualifications

• High School Diploma or equivalent.
• Prior cash handling experience.
• Previous customer service experience preferred.
• Verbal communication skills.
• Technical skills (Windows, Microsoft Office).
• Bilingual skills a plus.

Responsibilities

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, and assist with end of day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying members' financial needs and cross-sell appropriate products.
• Adhere to all DCU policies and procedures, including security and fraud-risk guidelines.
• May provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.

Skills

Cash handling

Customer service

Verbal communication

Bilingual a plus

Education

High School Diploma

Tools

Windows

Microsoft Office

Job description

First Tech Federal Credit Union in Merrimack, NH is seeking a Teller to process deposits, withdrawals, loan payments and checks, while providing outstanding member service.

You will understand DCU products, meet referral goals, and help balance daily cash. This role requires attention to security, potential cross-branch coverage, and a proactive approach to efficiency and process improvements.