Member-First Sales & Service Leader

24 Hour Fitness USA, LLC; Rancho Cordova (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Complimentary gym membership

Job summary

24 Hour Fitness USA, LLC is seeking a Sales and Service Manager to oversee the club's sales and guest experience, hire and develop a high-performing team, and drive member acquisition and retention. You will lead a diverse team, ensure service excellence and coordinate with GM.

The role emphasizes membership sales, fitness revenue, retail and customer satisfaction, with travel minimal and a focus on coaching, training, and maintaining a welcoming club environment.

Qualifications

• Proven leadership and staff development abilities.
• Strong member-centric focus and in-person guest engagement.
• Professional response to guest and team inquiries.
• Excellent organizational and multitasking skills.

Responsibilities

• Hire, train and develop Sales and Service team members.
• Lead team to offer tailored product and service options.
• Coach and assess team performance regularly.
• Oversee training to deliver exceptional member-focused service.
• Meet department targets for new member sales and revenue.
• Develop local club marketing plans and drive lead generation.
• Ensure smooth onboarding of new members.
• Achieve or exceed sales goals.

Skills

Leadership

Sales

Customer Service

Coaching

Communication

Team Management

Education

High School Diploma

Bachelor's Degree preferred

CPR/AED certified

Job description

24 Hour Fitness USA, LLC is seeking a Sales and Service Manager to oversee the club's sales and guest experience, hire and develop a high-performing team, and drive member acquisition and retention. You will lead a diverse team, ensure service excellence and coordinate with GM.

The role emphasizes membership sales, fitness revenue, retail and customer satisfaction, with travel minimal and a focus on coaching, training, and maintaining a welcoming club environment.