Member-Centric Sales & Service Leader

24 Hour Fitness USA, LLC; Issaquah (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Complimentary gym membership

Job summary

24 Hour Fitness USA, LLC is seeking a Sales and Service Manager to drive member acquisition and retention through expert leadership, coaching and a member-centric approach. You will hire, train and develop a high-performing team, while aligning sales goals with club targets and delivering outstanding service.

The role emphasizes collaboration with the GM, execution of local marketing activities, onboarding of new members, and ensuring a clean, welcoming club environment.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• CPR and AED from an approved organization.

Responsibilities

• Hire, train and develop Sales and Service team members.
• Lead a sales and service team to offer member solutions and drive revenue targets.
• Provide a best-in-class member experience through leadership and club initiatives.
• Partner with GM to ensure club operations, training and performance meet targets.
• Oversee scheduling, budget, and customer service in a member-centric environment.
• Incorporate marketing campaigns and onboarding plans to grow membership and fitness sales.
• Travel up to 10% for training and meetings.

Skills

Leadership

Coaching

Member-centric

Communication

Organizational skills

Education

High School Diploma or GED

Bachelor's Degree preferred

CPR & AED certification

Job description

24 Hour Fitness USA, LLC is seeking a Sales and Service Manager to drive member acquisition and retention through expert leadership, coaching and a member-centric approach. You will hire, train and develop a high-performing team, while aligning sales goals with club targets and delivering outstanding service.

The role emphasizes collaboration with the GM, execution of local marketing activities, onboarding of new members, and ensuring a clean, welcoming club environment.