Member Financial Wellness Advisor

MSU Federal Credit Union; Clarkston (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Premium Benefits

PTO & Holidays

401(k) Match

Tuition Reimbursement

Parental Leave

Job summary

MSU Federal Credit Union is seeking a Financial Services Specialist to deliver superior member experiences at our Sashabaw and Ortonville branches. You will review each member’s financial position and tailor product recommendations to help improve their financial wellbeing.

This role requires solid problem solving, accuracy, and the ability to cross-sell services while maintaining risk controls. You’ll work a 40-hour week with branch hours, including Saturdays, and you’ll support other locations

Qualifications

• High school diploma, GED or equivalent.
• Availability to work during branch hours, including Saturdays.
• Willingness to support other locations across the branch network.

Responsibilities

• Actively listen to uncover each member’s stated and unstated financial needs, conduct a comprehensive analysis of their financial profile, and recommend tailored solutions that support their long-term financial well‑being, while successfully cross‑selling complimentary products and services that meet their needs.
• Identify and sell products and services, provide personalized financial education to enhance member experience, and achieve individual and departmental goals.
• Ensure accurate processing of member transactions in alignment with department and Credit Union processes and procedures, maintaining operational integrity and a high standard of service.
• Review member transactions, applications, and account activity for red flags such as unusual deposit or withdrawal activity, account access anomalies, and high-risk application indicators; ask clarifying questions to verify identity and intent; and promptly elevate concerns to the Fraud Department to ensure timely investigation and resolution, protecting both members and the Credit Union.
• Process business account transactions using tools to mitigate risk while ensuring a thorough review of each member’s unique financial position to successfully make product and service recommendations or referrals to business partners.
• Operate within two separate cash drawers on two separate systems while ensuring accuracy and efficient member service, demonstrating proficiency in Credit Union tools and supporting others as needed.
• Promote and guide members in using Credit Union technology, enhancing their experience and empowering them to manage their finances with ease and confidence.
• Engage in branch, organizational, and self‑paced training to strengthen competencies within the role while building skills and abilities required for future growth and readiness.
• Utilize thorough review of each member’s unique financial position during transaction processing, onboarding and outbound calling to further develop relationships with members, prospects, and new account applicants, offering products and services with measurable success, identifying and closing deposit opportunities and referring loan and digital products.
• Engage with members and prospective members through community events to build relationships and grow the branch.
• Support cross‑departmental operational needs by performing designated tasks to enhance efficiency, maintain productivity, and contribute to service and growth across the Credit Union.

Skills

Work hours availability

Education

High school diploma or equivalent

Job description

MSU Federal Credit Union is seeking a Financial Services Specialist to deliver superior member experiences at our Sashabaw and Ortonville branches. You will review each member’s financial position and tailor product recommendations to help improve their financial wellbeing.

This role requires solid problem solving, accuracy, and the ability to cross-sell services while maintaining risk controls. You’ll work a 40-hour week with branch hours, including Saturdays, and you’ll support other locations