Financial Services Advisor — Member-Focused Banking

MSU Federal Credit Union; Lansing (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-Term Disability

Paid time off

Holidays

Job summary

MSU Federal Credit Union in Lansing is seeking a Financial Services Specialist to deliver personalized service, analyze member financial positions, and recommend tailored solutions while cross-selling credit union products. The role requires onsite work at the West Side Branch and includes a 40-hour week with rotating Saturdays.

Benefits include 100% company-paid health/dental/vision/life/long-term disability premiums, 26 days of PTO, 401(k) with match, tuition reimbursement, parental leave, and

Qualifications

• High school diploma, GED or equivalent.
• Availability to work during branch hours, including Saturdays, and to support other locations to meet needs across the branch network.

Responsibilities

• Actively listen to uncover each member’s stated and unstated financial needs, conduct a comprehensive analysis of their financial profile, and recommend tailored solutions that support their long-term financial well-being, while successfully cross‑selling complimentary products and services that meet their needs.
• Identify and sell products and services, provide personalized financial education to enhance member experience, and achieve individual and departmental goals.
• Ensure accurate processing of member transactions in alignment with department and Credit Union processes and procedures, maintaining operational integrity and a high standard of service. Maximize accurate service delivery by effectively transitioning between tasks in a fast‑paced environment.
• Review member transactions, applications, and account activity for red flags such as unusual deposit or withdrawal activity, account access anomalies, and high-risk application indicators; ask clarifying questions to verify identity and intent; and promptly escalation concerns to the Fraud Department to ensure timely investigation and resolution, protecting both members and the Credit Union.
• Process business account transactions using tools to mitigate risk while ensuring a thorough review of each member’s unique financial position to successfully make product and service recommendations or referrals to business partners.
• Operate within two separate cash drawers on two separate systems while ensuring accuracy and efficient member service, demonstrating proficiency in Credit Union tools and supporting others as needed.
• Promote and guide members in using Credit Union technology, enhancing their experience and empowering them to manage their finances with ease and confidence.
• Engage in branch, organizational, and self‑paced training to strengthen competencies within the role while building skills and abilities required for future growth and readiness.
• Utilize thorough review of each member’s unique financial position during transaction processing, onboarding and outbound calling to further develop relationships with members, prospects, and new account applicants, offering products and services with measurable success, identifying and closing deposit opportunities and referring loan and digital products.
• Engage with members and prospective members through community events to build relationships and grow the branch.
• Support cross‑departmental operational needs by performing designated tasks to enhance efficiency, maintain productivity, and contribute to service and growth across the Credit Union.

Education

High school diploma, GED or equivalent

Job description

MSU Federal Credit Union in Lansing is seeking a Financial Services Specialist to deliver personalized service, analyze member financial positions, and recommend tailored solutions while cross-selling credit union products. The role requires onsite work at the West Side Branch and includes a 40-hour week with rotating Saturdays.

Benefits include 100% company-paid health/dental/vision/life/long-term disability premiums, 26 days of PTO, 401(k) with match, tuition reimbursement, parental leave, and