Member Experience & Wellness Concierge

Planet Fitness - Biddeford/Windham ME; Windham (ME); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Employee discounts

Job summary

Planet Fitness in Windham, ME is seeking a friendly front desk associate to deliver exceptional member experiences and assist guests with memberships and class sign-ups.

You will greet members, answer phones, process sign-ups on the POS, and help maintain the clean, welcoming environment that defines our Judgement Free Zone. A positive attitude and reliability are essential, with basic computer skills expected.

Qualifications

• Requires a positive, friendly attitude and excellent customer service.
• Must be 18+ and able to perform physical tasks.
• Basic computer proficiency and reliability essential.

Responsibilities

• Greet members and guests and provide outstanding customer service.
• Check members in and assist with onboarding and class sign-ups.
• Answer phones and handle inquiries.
• Operate POS for purchases.
• Maintain club cleanliness and safety.
• Promote fitness classes and events.
• Uphold policies and assist with emergencies.

Skills

Positive friendly attitude

18+ years old

Basic computer proficiency

Punctuality and reliability

Customer service excellence

Leadership and diplomacy

Problem solving

Brand ambassador values

Job description

Planet Fitness in Windham, ME is seeking a friendly front desk associate to deliver exceptional member experiences and assist guests with memberships and class sign-ups.

You will greet members, answer phones, process sign-ups on the POS, and help maintain the clean, welcoming environment that defines our Judgement Free Zone. A positive attitude and reliability are essential, with basic computer skills expected.