Member Experience & Welcome Specialist

Planet Fitness - Redding; Napa (CA); On-site; USD 20,664 - 27,552; Full time

Job summary

A local fitness center in Napa seeks a Member Services Representative to create a positive experience for members by providing exceptional customer service. Responsibilities include greeting members, answering phones, checking in members, and assisting with sign-ups. Applicants should have a strong customer service background, be at least 18 years old, and possess a high school diploma. Ideal candidates are punctual, reliable, and possess a passion for fitness.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers.
• Check members into the system and facilitate sign-ups.
• Respond to member questions and concerns.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

A local fitness center in Napa seeks a Member Services Representative to create a positive experience for members by providing exceptional customer service. Responsibilities include greeting members, answering phones, checking in members, and assisting with sign-ups. Applicants should have a strong customer service background, be at least 18 years old, and possess a high school diploma. Ideal candidates are punctual, reliable, and possess a passion for fitness.