Member Experience Specialist

Planet Fitness; Modesto (CA); On-site; USD 23,419 - 26,174; Part time

Job summary

A fitness center in Modesto, CA is seeking a Member Services Representative to deliver exceptional customer service to members and guests. The ideal candidate will greet members, assist with inquiries, and ensure the facility remains clean and orderly. Key qualifications include strong communication skills, customer service experience, and a willingness to learn. The role offers a compensation range of $17 to $19 per hour and aims to create a diverse, inclusive work environment.

Qualifications

• Customer service experience is preferred.
• Strong attention to detail is required.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones courteously and assist with questions.
• Check members in and provide club tours.
• Respond to member questions and concerns professionally.
• Maintain cleanliness of the front desk, lobby, and facility.

Skills

Customer Service experience preferred

Basic computer proficiency

Strong communication skills

Problem-solving mindset

Ability to work well in a team environment

Consistent punctuality and reliability

Willingness to learn and adapt

Attention to detail

Job description

A fitness center in Modesto, CA is seeking a Member Services Representative to deliver exceptional customer service to members and guests. The ideal candidate will greet members, assist with inquiries, and ensure the facility remains clean and orderly. Key qualifications include strong communication skills, customer service experience, and a willingness to learn. The role offers a compensation range of $17 to $19 per hour and aims to create a diverse, inclusive work environment.