Member Experience Specialist

Planet Fitness - Eclipse Fitness Group; Brandon (FL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

A leading fitness franchise is seeking a Member Services Representative to enhance the member experience through exceptional customer service. Responsibilities include greeting members, answering queries, checking in members, and providing tours. Ideal candidates will have a strong customer service background and a passion for health and fitness. This role requires a positive attitude, strong listening skills, and the ability to empathize with others.

Qualifications

• Customer service background preferred.
• Ability to interact positively with members and co-workers.
• Strong listener with problem-solving skills.

Responsibilities

• Greet members and guests to provide exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and facilitate sign-ups.

Skills

Customer service skills

Basic computer proficiency

Positive attitude

Education

High School diploma/GED equivalent

Job description

A leading fitness franchise is seeking a Member Services Representative to enhance the member experience through exceptional customer service. Responsibilities include greeting members, answering queries, checking in members, and providing tours. Ideal candidates will have a strong customer service background and a passion for health and fitness. This role requires a positive attitude, strong listening skills, and the ability to empathize with others.