Member Experience Teller: Elevate Service & Wellness

Kalsee Credit Union; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

Kalsee Credit Union in Michigan is seeking Member Experience Representatives (MERs or Tellers) to build relationships and deliver extraordinary service by guiding Members to products and services that help them manage money, save time, and gain peace of mind.

In this role you will process transactions, balance cash drawers, and ensure compliance with bank policies while maintaining accuracy and a friendly, professional demeanor.

Qualifications

• Must have High School Diploma or equivalent.
• Experience in financial industry preferred.
• Ability to learn and apply multiple software applications.
• Strong accuracy and attention to detail.
• Experience in cash handling and member service preferred.

Responsibilities

• Provide extraordinary member service by being knowledgeable and engaging with Members while applying defined service standards.
• Listen actively to understand and answer Members' questions; proactively refer to appropriate products and services.
• Accurately process transactions per MER responsibilities (cash checks, deposits, withdrawals, inquiries, card advances, etc.).
• Review activities for compliance with policies and regulations (BSA/OFAC).
• Balance cash drawer daily and perform end-of-day duties and other tasks as needed.

Skills

Customer service

Cash handling

Active listening

Attention to detail

Retail experience

Education

High School Diploma or equivalent

Job description

Kalsee Credit Union in Michigan is seeking Member Experience Representatives (MERs or Tellers) to build relationships and deliver extraordinary service by guiding Members to products and services that help them manage money, save time, and gain peace of mind.

In this role you will process transactions, balance cash drawers, and ensure compliance with bank policies while maintaining accuracy and a friendly, professional demeanor.