Branch Member Experience Specialist

ncsecu.org; Reidsville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is seeking a customer-focused teller to provide exemplary member service through multiple delivery channels. The role includes handling cash, opening and maintaining accounts, answering inquiries by phone, and supporting drive-thru operations.

The position requires the ability to educate members on services, balance cash drawers, and ensure accuracy in vault and ATM processes, with ongoing training and professional development available.

Qualifications

• High level of self-control and self-confidence.
• Good mathematical skills and organizational/communication abilities.
• Must be able to speak English fluently.
• Must be willing to engage in ongoing training and professional development.
• Must adhere to attendance policy.
• Basic computer skills.
• Must be cordial in all interactions with members and co-workers.

Responsibilities

• Handle establishment of new membership and open all accounts.
• Process changes in accounts and educate members on services.
• Balance cash drawer, vault, ATM, and coin sorter; operate drive-thru.
• Maintain daily/monthly reports such as vault control and check activity.
• Assist members with account problems, reconciliations, or transaction errors.
• Provide phone support and clerical duties as needed.
• May begin training in other areas of branch operations.

Skills

Self-control

Self-confidence

Mathematical skills

Organizational skills

Communication skills

Positive attitude

Neat appearance

Job description

State Employees' Credit Union is seeking a customer-focused teller to provide exemplary member service through multiple delivery channels. The role includes handling cash, opening and maintaining accounts, answering inquiries by phone, and supporting drive-thru operations.

The position requires the ability to educate members on services, balance cash drawers, and ensure accuracy in vault and ATM processes, with ongoing training and professional development available.