Member Experience Specialist - Banking & Service Expert

R1cu; Dallas (TX); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

Resource One is seeking a Member Experience Representative to assist members and non-members with banking transactions and to recommend products based on financial goals. The role emphasizes accuracy, discretion, and strong customer service in a credit union environment.

The position requires a high school diploma and 1+ years of cash handling experience, with prior banking or credit union familiarity preferred.

Formación

• High school diploma or equivalent.
• 1+ years cash handling experience.
• Prior banking/credit union experience preferred.

Responsabilidades

• Greet members in a professional and courteous manner and assist them with all issues, questions and requests.
• Process member transactions, including deposits, withdrawals, cashier's checks, money orders, and loan payments in person, by telephone or mail.
• Balance and verifies transactions and cash totals on a daily basis
• Maintain knowledge of products and services and offer appropriate options to members and potential members.
• Open and close computer terminal accounts daily
• Examine documents for endorsement and negotiability.
• Detect discrepancies promptly.
• Perform drive-up teller and night drop functions as assigned.
• Other duties as assigned.

Conocimientos

Excellent customer service

Mathematical ability

Communication skills

Multitasking

Microsoft Office

10-key

Discretion & confidentiality

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

10-key numeric keypad

Descripción del empleo

Resource One is seeking a Member Experience Representative to assist members and non-members with banking transactions and to recommend products based on financial goals. The role emphasizes accuracy, discretion, and strong customer service in a credit union environment.

The position requires a high school diploma and 1+ years of cash handling experience, with prior banking or credit union familiarity preferred.