Member Experience Teller

UFCU; Austin (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

UFCU in Austin, TX is seeking a Full Time Teller to serve as the primary contact for member transactions and requests. You will build lasting relationships by delivering exceptional service and helping Members understand products and services.

As a Teller, you will greet Members, handle transactions, maintain branch appearance, assist with online banking, and ensure compliance with policies. This role emphasizes accuracy, teamwork, and customer service in a fast-paced environment.

Qualifications

• High School Diploma or GED.
• Minimum of six (6) months of Teller or cash handling experience.
• Minimum of six (6) months of customer service experience.
• Bachelor’s Degree in Business or Finance-related field may substitute for experience requirements.
• Minimum of six (6) months working in a team environment.

Responsibilities

• Greet members.
• Maintain branch appearance.
• Explain basic products and services.
• Identify product needs.
• Answer member questions.
• Resolve member issues.
• Process transactions, mail deposits, night drop, and cash advances.
• Grant access to safe deposit box.
• Scan transit and on-us checks.
• Validate accuracy and process member checks.
• Place and communicate check holds.
• Print documents, including statements, temporary checks, and direct deposit forms.

Skills

Relationship building

Active listening

Verbal communication

Written communication

Time management

Teamwork

Attention to detail

Microsoft Office

Education

High School Diploma or GED

Bachelor’s Degree may substitute for experience (Business/Finance)

Tools

Microsoft Office

Job description

UFCU in Austin, TX is seeking a Full Time Teller to serve as the primary contact for member transactions and requests. You will build lasting relationships by delivering exceptional service and helping Members understand products and services.

As a Teller, you will greet Members, handle transactions, maintain branch appearance, assist with online banking, and ensure compliance with policies. This role emphasizes accuracy, teamwork, and customer service in a fast-paced environment.