Member Experience Teller — Sales & Service Leader

Credit Union of Texas; Town of Bethany (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Credit Union of Texas is seeking a Teller to process member transactions accurately and deliver a personalized service experience in a fast-paced branch. You will identify member financial needs, recommend CUTX products, and contribute to branch sales goals.

The role requires a high school diploma or GED and at least six months in cash handling or customer service, with emphasis on accuracy, confidentiality, and regulatory compliance as part of daily operations.

Qualifications

• High school diploma or GED required.
• Six months of cash handling or customer service experience preferred.
• Strong attention to detail and compliance awareness.

Responsibilities

• Process member transactions accurately (deposits, withdrawals, transfers, loan payments, checks, money orders, cashier\'s checks).
• Deliver fast, friendly service and identify member needs for product recommendations.
• Balance cash drawer daily and resolve discrepancies.
• Refer members to specialists when needs exceed teller scope.
• Maintain compliance with BSA/AML, OFAC, Reg CC, and CIP.

Skills

Cash handling

Customer service

Sales & needs identification

Active listening

Attention to detail

Regulatory compliance

Education

High school diploma or GED

Tools

CUTX core banking

Teller capture

AI tools (pilot)

Job description

Credit Union of Texas is seeking a Teller to process member transactions accurately and deliver a personalized service experience in a fast-paced branch. You will identify member financial needs, recommend CUTX products, and contribute to branch sales goals.

The role requires a high school diploma or GED and at least six months in cash handling or customer service, with emphasis on accuracy, confidentiality, and regulatory compliance as part of daily operations.