Teller - N Guad

University Federal Credit Union; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

University Federal Credit Union in Austin, TX is seeking a Full Time Teller who serves as the primary contact for Member transactions. You will build lasting relationships by understanding Member needs, explaining basic products, and resolving issues with accuracy and care.

As part of UFCU, you will navigate multiple systems, process deposits and checks, and support online banking while maintaining branch appearance and adherence to regulatory requirements.

Qualifications

• High school diploma or GED required.
• Minimum of six (6) months of Teller or cash handling experience.
• Minimum of six (6) months of customer service experience.
• Bachelor’s Degree in Business or Finance-related field may substitute for experience requirements.
• Minimum of six (6) months working in a team environment.

Responsibilities

• Greet members and process transactions accurately.
• Explain basic products and services and identify member needs.
• Resolve member issues and maintain branch appearance.
• Process address, phone number, and email changes; handle checks and deposits.
• Assist with online and mobile banking and conduct system navigations.
• Adhere to all policies, procedures, and regulatory training.

Skills

Relationship building

Active listening

Communication

Adaptability

Judgement & problem solving

Attention to detail

Organization & time management

Teamwork

Microsoft Office

Background screening

Education

High School Diploma or GED

Bachelor’s Degree may substitute for experience

Tools

Microsoft Office

Job description

North Guadalupe
4611 Guadalupe St
Austin, TX 787512908, USA

Description

About the Job

As a Full Time Teller, you will serve as a primary point of contact for processing Member transactions and requests. Eager to build strong, long-term meaningful relationships, our Tellers have a passion for exceptional Member service. Tellers strive to provide an exceptional Member experience by effectively communicating with Members to understand Member needs, providing assistance to Members, identifying product and service needs, answering Member questions, identifying solutions, and resolving Member requests and issues.

About UFCU

Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions of the Job

Member Experience

• Greet members
• Maintain branch appearance
• Explain basic products and services
• Identify product needs
• Resolve member issues

Account Maintenance

• Conduct system navigation on various computer systems
• Process address, phone number, and email changes
• Process check re-orders
• Assist with online and mobile banking

Compliance

• Performs other duties as assigned.
• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.

Conduct Transactions

• Process transactions, mail deposits, night drop, and cash advances
• Grant access to safe deposit box
• Scan transit and on-us checks
• Validate accuracy and process member checks
• Place and communicate check holds
• Print documents, including statements, temporary checks, and direct deposit forms

Knowledge, Skills and Abilities

• Ability to effectively build relationships, establish rapport, and diplomatically communicate information
• Effective active listening skills
• Strong verbal, interpersonal, and written communication skills
• Ability to be adaptable and work in a fast-paced environment
• Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues
• Strong attention to detail
• Strong organizational and time management skills
• Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude
• Proficient in Microsoft Office
• Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification

Core Competencies

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

Required Qualifications

• High School Diploma or GED
• Minimum of six (6) months of Teller or cash handling experience
• Minimum of six (6) months of customer service experience
• Bachelor’s Degree in Business or Finance-related field may substitute for experience requirements
• Minimum of six (6) months working in a team environment

Preferred Qualifications

• Bachelor’s Degree
• General knowledge of applicable financial industry regulations
• Military experience

Hours

Monday through Friday from 9am to 6pm and Saturday from 9am to 2pm.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.