Member Experience Team Lead - Front-End & Service

Sam's Club; Myrtle Beach (SC); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

PTO and paid leave

Employee discounts

Job summary

Sam's Club in Myrtle Beach, SC is seeking a front-line supervisor to assist management by directing associates, training on processes, and guiding member service approaches to resolve issues under company guidelines.

The role includes recruiting, scheduling, coaching, and evaluating staff; promoting memberships and benefits; handling transactions; and maintaining store standards to deliver value to members.

Qualifications

• 6 months retail experience including operating front-end equipment AND 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assists management with supervision of associates, assigning duties and providing feedback.
• Promotes member service, assists members with purchases, and resolves issues per guidelines.
• Coordinates recruiting, scheduling, coaching, and evaluating associates; ensures policy compliance.
• Maintains club operations, handles transactions, and ensures cleanliness and safety standards.

Skills

Retail experience

Customer service

Front-end equipment

Job description

Sam's Club in Myrtle Beach, SC is seeking a front-line supervisor to assist management by directing associates, training on processes, and guiding member service approaches to resolve issues under company guidelines.

The role includes recruiting, scheduling, coaching, and evaluating staff; promoting memberships and benefits; handling transactions; and maintaining store standards to deliver value to members.