Member Experience Team Lead

COMFORT SYSTEMS; Kannapolis (NC); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Paid time off

Job summary

Walmart Sam's Club in Kannapolis, NC is seeking a front-end supervisor to assist management in leading associates and delivering member service. You will assign duties, train staff, process memberships and purchases, and support open-door policy while upholding company standards.

The role emphasizes teamwork, accuracy in register operations, and maintaining store presentation. Benefits include health and financial programs and opportunities for career growth.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) AND 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Supervises associates by assigning duties and providing guidance to ensure member service.
• Communicates goals and feedback, trains associates on processes and procedures.
• Processes memberships, upgrades, and credit accounts; promotes memberships and services.
• Assists members with purchasing decisions and transactions; maintains registers or self-checkout.
• Maintains cleanliness and organization of the club; handles claims, returns, and merchandising.

Skills

Retail experience

Customer service experience

Job description

Walmart Sam's Club in Kannapolis, NC is seeking a front-end supervisor to assist management in leading associates and delivering member service. You will assign duties, train staff, process memberships and purchases, and support open-door policy while upholding company standards.

The role emphasizes teamwork, accuracy in register operations, and maintaining store presentation. Benefits include health and financial programs and opportunities for career growth.