Member Experience Team Lead – Front End & Service

Sam's Club; Grand Prairie (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Life insurance

Discounts

Live Better U education

Job summary

Sam's Club in Grand Prairie, TX is seeking an associate to support supervision of team members, including assigning duties, training, and guiding customer service approaches to resolve member issues in line with company policies. The role also involves recruiting, scheduling, coaching, and evaluating staff while promoting memberships and managing cash transactions.

The position emphasizes assisting members with purchases, guiding them on self-service options, processing memberships and upgrades,

Qualifications

• 6 months retail experience including operating front-end equipment (cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management with supervision of associates by assigning duties and training
• Provide member service and assist members with purchasing decisions and self-service technology
• Process memberships, upgrades, and credit accounts; support recruiting, scheduling and coaching activities
• Handle claims and returns and maintain store cleanliness and organization

Skills

Customer service

Team supervision

Cash handling

Front-end operations

Job description

Sam's Club in Grand Prairie, TX is seeking an associate to support supervision of team members, including assigning duties, training, and guiding customer service approaches to resolve member issues in line with company policies. The role also involves recruiting, scheduling, coaching, and evaluating staff while promoting memberships and managing cash transactions.

The position emphasizes assisting members with purchases, guiding them on self-service options, processing memberships and upgrades,