Member Experience Team Lead

Sam's Club; Temple (PA); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Education benefits

Employee discounts

Job summary

Sam's Club in Temple, PA is seeking a Front-End Supervisor to assist management in supervising associates, assigning duties, and guiding member service strategies. You will help recruit, schedule, coach, and evaluate associates while promoting membership and ensuring high standards of service.

Role involves handling front-end operations, processing purchases, and maintaining merchandising and store cleanliness to support a positive member experience at Sam's Club.

Qualifications

• 6 months retail experience including operating front-end equipment
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Supervise associates in assigned area and assign duties
• Provide guidance and feedback to improve member service and processes
• Assist with recruiting, scheduling, coaching, and evaluating staff
• Promote membership, process memberships, and respond to member needs

Skills

Retail experience

Customer service

Team leadership

Communication

Job description

Sam's Club in Temple, PA is seeking a Front-End Supervisor to assist management in supervising associates, assigning duties, and guiding member service strategies. You will help recruit, schedule, coach, and evaluate associates while promoting membership and ensuring high standards of service.

Role involves handling front-end operations, processing purchases, and maintaining merchandising and store cleanliness to support a positive member experience at Sam's Club.