Member Experience Team Lead

Sam's Club; Houston (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off (PTO)

Education program (Live Better U)

Job summary

Sam's Club in Houston, TX is seeking an associate to assist management in supervising staff, handling member services, and promoting club benefits. The role supports processes from checkout to open-door policy adherence, ensuring member needs are met with a focus on service quality.

Responsibilities include training associates, processing memberships and upgrades, and assisting with deposits and cash handling while maintaining accuracy and compliance.

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management with supervision of associates: assign duties, provide feedback, train staff, and guide member service approaches.
• Ensure member service excellence by helping customers, processing memberships, and promoting benefits.
• Oversee area operations: organize merchandise, handle returns, and maintain cleanliness and security of the club.
• Assist with financial procedures, deposits, and cash handling while maintaining confidentiality.

Skills

customer service

retail experience

Job description

Sam's Club in Houston, TX is seeking an associate to assist management in supervising staff, handling member services, and promoting club benefits. The role supports processes from checkout to open-door policy adherence, ensuring member needs are met with a focus on service quality.

Responsibilities include training associates, processing memberships and upgrades, and assisting with deposits and cash handling while maintaining accuracy and compliance.