Member Experience Front-End Team Lead

Sam's Club; Austin (TX); On-site; USD 66,015,000 - 88,828,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discounts

Job summary

Sam's Club in Austin, TX is seeking a front-end supervisor to assist management, assign duties, train associates, and ensure member service standards are met across the area. You will foster a welcoming environment, coach staff, and help implement efficient processes for member satisfaction.

Responsibilities include promoting membership, processing upgrades and credit accounts, assisting members with purchases and self-checkout, coordinating pickup orders, and maintaining clean, organized aisles

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates, assign duties, train and provide guidance on member service.
• Promote membership, process memberships, upgrades, and credit accounts, and support sales events.
• Provide member service, help with purchasing decisions, self-checkout, and pickup orders.
• Maintain merchandising, handle claims/returns, and ensure area is clean and organized.

Skills

Retail experience

Customer service

Job description

Sam's Club in Austin, TX is seeking a front-end supervisor to assist management, assign duties, train associates, and ensure member service standards are met across the area. You will foster a welcoming environment, coach staff, and help implement efficient processes for member satisfaction.

Responsibilities include promoting membership, processing upgrades and credit accounts, assisting members with purchases and self-checkout, coordinating pickup orders, and maintaining clean, organized aisles