Front-End Team Lead — Member Service

Walmart; Richmond (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Live Better U tuition coverage

Job summary

Sam's Club Richmond, TX is seeking a full-time associate to support management in supervising associates, communicating goals, and ensuring member satisfaction. You will assist with memberships, transactions, and merchandising while promoting the Open Door Policy and driving service excellence.

Responsibilities include guiding associates on customer service approaches, overseeing front-end operations, processing memberships, and helping meet club targets.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management with supervising associates and directing tasks in assigned area.
• Communicate goals and feedback; train associates on processes and procedures.
• Provide member service support, assist with purchases, memberships, and self-checkout.
• Handle claims and returns; organize merchandise and maintain club cleanliness.

Skills

Retail experience

Customer service

Team leadership

Job description

Sam's Club Richmond, TX is seeking a full-time associate to support management in supervising associates, communicating goals, and ensuring member satisfaction. You will assist with memberships, transactions, and merchandising while promoting the Open Door Policy and driving service excellence.

Responsibilities include guiding associates on customer service approaches, overseeing front-end operations, processing memberships, and helping meet club targets.