Member Experience Team Lead

Sam's Club; Houston (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Disability coverage

Employee discounts

Education benefits

Job summary

Sam's Club in Houston, TX is seeking a Front End Supervisor to assist management by guiding associates, assigning duties and delivering exceptional member service. You will lead teams, handle scheduling, coaching, and evaluate performance to meet company standards.

Responsibilities include assisting members with purchases, operating front-end equipment, processing transactions, and ensuring a smooth checkout experience. Benefits include health and retirement plans.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates and assign duties to ensure member service.
• Provide direction and guidance to associates on member service approaches and resolve issues per policy.
• Support recruitment, scheduling, coaching, and evaluating associates.

Skills

Retail experience

Customer service experience

Team leadership

Job description

Sam's Club in Houston, TX is seeking a Front End Supervisor to assist management by guiding associates, assigning duties and delivering exceptional member service. You will lead teams, handle scheduling, coaching, and evaluate performance to meet company standards.

Responsibilities include assisting members with purchases, operating front-end equipment, processing transactions, and ensuring a smooth checkout experience. Benefits include health and retirement plans.