Front-End Team Lead — Member Experience & Growth

Sam's Club; Washington Township (OH); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

Paid time off (PTO)

Company discounts

Job summary

Sam's Club in Washington Township, OH is seeking a Front-End Supervisor to support management in supervising associates, assigning duties, and coaching staff to enhance member service and store operations.

The role emphasizes engaging with members, guiding transactions, and maintaining merchandising standards while upholding company policies and open-door principles. Requires 6 months in retail and customer service, plus 18+ years old. Benefits include health, retirement, and paid time off.

Qualifications

• 6 months retail experience including operating front-end equipment
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management with the supervision of associates in assigned area by assigning duties and providing direction
• Communicate goals and feedback, train associates on processes and procedures
• Support member service by addressing member needs and resolving issues in line with company guidelines
• Oversee area operations, processing transactions, and maintaining merchandising and cleanliness
• Assist with recruiting, scheduling, coaching and evaluating associates

Skills

Retail experience

Customer service

Front-end equipment operation

Leadership

Team supervision

Job description

Sam's Club in Washington Township, OH is seeking a Front-End Supervisor to support management in supervising associates, assigning duties, and coaching staff to enhance member service and store operations.

The role emphasizes engaging with members, guiding transactions, and maintaining merchandising standards while upholding company policies and open-door principles. Requires 6 months in retail and customer service, plus 18+ years old. Benefits include health, retirement, and paid time off.