Member Experience Team Lead (Retail Front End)

Sam's Club; Jefferson City (MO); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Disability insurance

Employee discounts

Job summary

Sam's Club in Jefferson City, MO is seeking a front-end supervisor to assist management and lead associates in daily operations. You will train staff, manage member service approaches, and support with memberships, transactions, and promotional events.

You will promote Sam's Club products and services, ensure policy compliance, and uphold a positive shopping experience while maintaining cashier responsibilities and area organization.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management with supervision of associates in assigned area
• Communicate goals and feedback to associates
• Provide guidance on member service approaches and techniques
• Process memberships, upgrades and credit accounts
• Promote membership programs and benefits to current and prospective members
• Oversee merchandising, claims, returns, and area organization

Skills

Retail experience

Front-end equipment

Customer service

Tools

Cash register

Job description

Sam's Club in Jefferson City, MO is seeking a front-end supervisor to assist management and lead associates in daily operations. You will train staff, manage member service approaches, and support with memberships, transactions, and promotional events.

You will promote Sam's Club products and services, ensure policy compliance, and uphold a positive shopping experience while maintaining cashier responsibilities and area organization.