Member Experience Team Lead

Sam's Club; Gilbert (AZ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Discounts

Job summary

Sam's Club in Gilbert, AZ is seeking a Front-End Supervisor to assist management in supervising associates, guiding service approaches to resolve member needs, and supporting membership and payment processes. You will help recruit, train, and coach staff while ensuring adherence to company policies and superior member experiences.

The role involves operating front-end equipment, processing transactions, and assisting members with purchases and self-service options.

Qualifications

• 6 months retail experience including operating front-end equipment such as cash registers.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Supervise associates in assigned area, assign duties, and provide guidance.
• Train associates on processes, policies, and member service approaches.
• Promote membership programs, process memberships and credit accounts.
• Handle member questions, complaints, and ensure issue resolution per guidelines.
• Assist with recruiting, scheduling, coaching, and evaluating staff.
• Ensure club operations including cashiering, merchandising, and upkeep.

Skills

Customer service

Retail experience

Front-end operations

Team leadership

Job description

Sam's Club in Gilbert, AZ is seeking a Front-End Supervisor to assist management in supervising associates, guiding service approaches to resolve member needs, and supporting membership and payment processes. You will help recruit, train, and coach staff while ensuring adherence to company policies and superior member experiences.

The role involves operating front-end equipment, processing transactions, and assisting members with purchases and self-service options.