Member Experience Team Lead

Sam's Club; Sugar Land (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Sam's Club in Sugar Land, TX seeks a dedicated supervisor to lead associates in assigned areas, assigning duties, providing guidance, and training on processes and procedures. You will support member services by addressing member needs, assisting with purchasing decisions, processing memberships and credit accounts, and promoting the value of Sam's Club products.

The role includes handling claims and returns, merchandising, cash handling, and cooperating with management to meet business

Responsibilities

• Assist management in supervising associates, assigning duties and training on processes.
• Provide member service guidance, resolve complaints per company guidelines.
• Participate in recruiting, hiring, scheduling, coaching, and evaluating associates.
• Process memberships, upgrades, and credit accounts; promote membership renewals.

Job description

Sam's Club in Sugar Land, TX seeks a dedicated supervisor to lead associates in assigned areas, assigning duties, providing guidance, and training on processes and procedures. You will support member services by addressing member needs, assisting with purchasing decisions, processing memberships and credit accounts, and promoting the value of Sam's Club products.

The role includes handling claims and returns, merchandising, cash handling, and cooperating with management to meet business