Member Experience Team Lead

Walmart; Marion (IL); On-site; USD 29,000 - 40,000; Full time

Job summary

Sam's Club in Marion, IL is seeking a full-time associate supervisor to support management by assigning duties, guiding associates, and ensuring member service excellence. The role emphasizes leadership, coaching, and adherence to company policies in a busy retail setting.

You will manage membership processing, upgrades, and credit accounts, while helping members with purchases, navigating self-checkout, and coordinating store operations like merchandising and returns to maintain an outstanding

Qualifications

• Experience supervising associates in a retail environment.
• Ability to train and coach associates on processes and procedures.
• Strong focus on member service and handling member questions.

Responsibilities

• Assist management with supervising associates in assigned area.
• Assign duties and provide guidance to achieve member service goals.
• Promote membership types, benefits, and programs to members.
• Process memberships, upgrades, and credit accounts.
• Support cashier operations including transactions and self-checkout usage.
• Ensure merchandising, cleanliness, and safety across the club.

Skills

Supervision

Training employees

Member service

Cash handling

Communication

Team leadership

Job description

Sam's Club in Marion, IL is seeking a full-time associate supervisor to support management by assigning duties, guiding associates, and ensuring member service excellence. The role emphasizes leadership, coaching, and adherence to company policies in a busy retail setting.

You will manage membership processing, upgrades, and credit accounts, while helping members with purchases, navigating self-checkout, and coordinating store operations like merchandising and returns to maintain an outstanding