Member Experience Team Lead

Sam's Club; Sioux Falls (SD); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) stock purchase plan

Paid time off

Employee discounts

Job summary

Sam's Club in Sioux Falls, SD is seeking a front-end supervisor to assist management in supervising associates, guiding service approaches, and ensuring member satisfaction. You will help recruit, schedule, coach, and evaluate staff, while promoting membership and handling transactions and merchandise flow.

The role emphasizes integrity, teamwork, and delivering member-focused service, with benefits and a competitive hourly wage.

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates, assign duties and provide guidance.
• Help with member service approaches and resolve member issues per guidelines.
• Assist with recruiting, scheduling, coaching and evaluating associates.
• Support membership processing, upgrades and benefits information to members.
• Oversee area operations: arrange merchandise, process returns, manage cash handling and security.

Skills

6 months retail experience

Front-end equipment operation

Customer service

Job description

Sam's Club in Sioux Falls, SD is seeking a front-end supervisor to assist management in supervising associates, guiding service approaches, and ensuring member satisfaction. You will help recruit, schedule, coach, and evaluate staff, while promoting membership and handling transactions and merchandise flow.

The role emphasizes integrity, teamwork, and delivering member-focused service, with benefits and a competitive hourly wage.