Front-End Team Lead, Member Experience

Sam's Club; Greenville (SC); On-site; USD 2,893,000 - 3,995,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off and holidays

Disability insurance

Employee discounts

Job summary

Sam's Club in Greenville, SC is seeking a front-end supervisor to assist management with supervising associates, assigning duties, and ensuring customer service excellence. You will train staff, handle memberships, process transactions, and oversee daily club operations while maintaining Walmart standards and Open Door policies.

The role emphasizes member engagement, merchandise availability, and a strong focus on service quality in a fast-paced retail environment in Greenville.

Qualifications

• 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Supervises associates in assigned area by assigning duties, communicating goals and feedback
• Provides member service by acknowledging members and assisting with purchasing decisions
• Processes memberships, upgrades and credit accounts and promotes membership renewals
• Oversees daily operations including merchandise availability, returns and facility cleanliness
• Delivers consistent, high-quality customer service and maintains SRC/Open Door policies and ethics

Skills

Customer service

Cashier experience

Front-end equipment operation

Tools

POS system

Job description

Sam's Club in Greenville, SC is seeking a front-end supervisor to assist management with supervising associates, assigning duties, and ensuring customer service excellence. You will train staff, handle memberships, process transactions, and oversee daily club operations while maintaining Walmart standards and Open Door policies.

The role emphasizes member engagement, merchandise availability, and a strong focus on service quality in a fast-paced retail environment in Greenville.