Member Experience Team Lead

Sam's East, Inc.; Scarborough (ME); On-site; USD 42,000 - 56,000; Full time

Job summary

Sam's East, Inc. is seeking a supervisor to assist management in directing associates, guiding member service approaches, and ensuring compliance with company policies. The role involves training staff, processing memberships and upgrades, and promoting Sams Club products and services.

The position also covers merchandising, maintaining store standards, handling returns/claims, and supporting recruiting and scheduling to meet membership goals while upholding the Open Door Policy.

Qualifications

• Experience supervising a team of associates
• Strong customer service and problem-solving skills
• Ability to train and coach associates on processes and procedures
• Excellent communication with members and team members
• Knowledge of store operations, merchandising, and loss prevention

Responsibilities

• Supervise assigned area and assign work to associates
• Train and coach associates on procedures and services
• Provide member service guidance and resolve issues per policy
• Process memberships, upgrades, and credit accounts and promote products
• Oversee merchandising, housekeeping, and stock availability
• Support recruiting, scheduling, and performance feedback
• Ensure cash handling and register procedures are followed

Skills

Leadership

Supervision

Customer Service

Communication

Training

Sales & Merchandising

Operations & Procedures

Tools

Registers

Self-checkout

Job description

Sam's East, Inc. is seeking a supervisor to assist management in directing associates, guiding member service approaches, and ensuring compliance with company policies. The role involves training staff, processing memberships and upgrades, and promoting Sams Club products and services.

The position also covers merchandising, maintaining store standards, handling returns/claims, and supporting recruiting and scheduling to meet membership goals while upholding the Open Door Policy.