Member Services Team Lead

Sam's East, Inc.; Ontario (OH); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock plan

Company-paid life insurance

Paid time off

Parental leave

Job summary

Sam's East, Inc. seeks an experienced supervisor to assist management in leading associates across assigned areas, training staff, and promoting member services and store operations. You will help ensure policy compliance, recruit and schedule team members, and support membership growth and checkout processes.

The role emphasizes coaching, customer engagement, and teamwork within Sam's Club facilities, with opportunities to participate in marketing events and process improvements.

Qualifications

• Experience supervising retail associates and leading teams.
• Strong customer service and membership sales skills.
• Familiarity with company policies, ethical guidelines, and Open Door Policy.

Responsibilities

• Assist management with supervising associates and assign duties.
• Provide training and feedback to associates on processes and procedures.
• Recruiting, hiring, scheduling, and coaching associates.
• Promote membership and handle member transactions and services.

Skills

Supervisory experience

Customer service skills

Retail operations knowledge

Communication skills

Team leadership

Job description

Sam's East, Inc. seeks an experienced supervisor to assist management in leading associates across assigned areas, training staff, and promoting member services and store operations. You will help ensure policy compliance, recruit and schedule team members, and support membership growth and checkout processes.

The role emphasizes coaching, customer engagement, and teamwork within Sam's Club facilities, with opportunities to participate in marketing events and process improvements.