Member Services Team Lead

Sam's East, Inc.; Colonial Heights (VA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Company-paid life insurance

Paid time off

Parental leave

Bereavement leave

Jury duty

Voting leave

Live Better U education program

Job summary

Sam's East, Inc. in Colonial Heights, VA is seeking a front-line supervisor to assist management with supervising associates, assigning duties, training, and guiding customer service approaches to resolve member issues per company guidelines.

The role includes process-ing memberships and credit accounts, promoting programs, and supporting open door policy commitments. Responsibilities cover team leadership, merchandising and checkout assistance, and maintaining accurate records while upholding

Qualifications

• Experience supervising associates and coordinating store operations.
• Knowledge of member services and sales goals.
• Ability to train and coach associates.
• Familiarity with open door policy and ethics.

Responsibilities

• Assist management with supervision of associates, assign duties and provide feedback.
• Provide member service guidance and process memberships/upgrades/credit accounts.
• Promote membership programs, participate in sales events, and maintain required docs.
• Oversee area operations: merchandise organization, shrink control, and cleanliness.
• Complete accounting records and prepare deposits; protect confidentiality.

Skills

Supervision

Leadership

Customer service

Communication

Training

Tools

POS registers

Self-checkout

Job description

Sam's East, Inc. in Colonial Heights, VA is seeking a front-line supervisor to assist management with supervising associates, assigning duties, training, and guiding customer service approaches to resolve member issues per company guidelines.

The role includes process-ing memberships and credit accounts, promoting programs, and supporting open door policy commitments. Responsibilities cover team leadership, merchandising and checkout assistance, and maintaining accurate records while upholding