Member Experience Team Lead

Sam's Club; Hendersonville (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

Sam's Club in the United States seeks a supervisor to assist management in overseeing associates, directing duties, and ensuring member service quality. You will train staff, resolve member issues, and support membership processing and renewals, while maintaining operational standards across merchandising, returns, and checkout areas.

You will collaborate with management to implement efficient processes, monitor compliance with company policies, and lead by example in a dynamic retail

Responsibilities

• Supervise associates by assigning duties and guiding on member service approaches.
• Train associates on processes and procedures.
• Provide direction and feedback to associates on member service and issue resolution.
• Assist with membership processing, upgrades, and credit accounts; promote renewals.
• Oversee area operations including merchandising, shrink, and checkout processes.
• Complete daily accounting records, deposits, and cash handling following policies.
• Collaborate with management to develop processes meeting business needs and improve operations.
• Ensure compliance with company policies, the Open Door Policy, and integrity standards.
• Lead teams, coordinate tasks, and model adaptability to change and new challenges.

Skills

Leadership

Customer service

Communication

Teamwork

Training

Job description

Sam's Club in the United States seeks a supervisor to assist management in overseeing associates, directing duties, and ensuring member service quality. You will train staff, resolve member issues, and support membership processing and renewals, while maintaining operational standards across merchandising, returns, and checkout areas.

You will collaborate with management to implement efficient processes, monitor compliance with company policies, and lead by example in a dynamic retail