Member Experience Team Lead

Sam's Club; Savannah (GA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Job summary

Sam's Club in Savannah, GA is seeking a team-oriented associate to assist supervision of front-end staff and help members with purchases and services. You will process memberships, upgrades, and credit accounts, promote membership benefits, and support sales events while ensuring compliance with policies.

The role emphasizes customer service, working with associates to meet membership goals, and maintaining efficient checkout and club operations in a fast-paced environment.

Qualifications

• 6 months retail experience including operating front-end equipment (e.g., cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.
• Preferred: leading a front-end team and supervising experience.

Responsibilities

• Assist management with supervising associates, assign duties, and provide guidance.
• Promote memberships by informing customers about types and benefits; process memberships and upgrades.
• Help members with purchases, locate merchandise, and assist with self-checkout.
• Oversee area operations including merchandising, returns, and cleanliness of the club.

Skills

Retail experience

Front-end equipment

Customer service

Job description

Sam's Club in Savannah, GA is seeking a team-oriented associate to assist supervision of front-end staff and help members with purchases and services. You will process memberships, upgrades, and credit accounts, promote membership benefits, and support sales events while ensuring compliance with policies.

The role emphasizes customer service, working with associates to meet membership goals, and maintaining efficient checkout and club operations in a fast-paced environment.