Member Experience Team Lead

Sam's West, Inc.; Oxnard (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Education benefits

Job summary

Sam's West, Inc. in Oxnard, CA is seeking a front-end supervisor to assist management by assigning duties, training associates, and guiding member service approaches to resolve issues according to company guidelines.

The role emphasizes promoting memberships, processing enrollments and upgrades, and supporting sales events while ensuring a clean, organized club and accurate cash handling. The position requires retail and customer service experience and is 18+.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates and staffing.
• Provide member service and assist customers with purchases.
• Communicate goals and feedback and train associates on processes and procedures.
• Ensure compliance with company policies and Open Door Policy.

Skills

Front-end operations

Customer service

Job description

Sam's West, Inc. in Oxnard, CA is seeking a front-end supervisor to assist management by assigning duties, training associates, and guiding member service approaches to resolve issues according to company guidelines.

The role emphasizes promoting memberships, processing enrollments and upgrades, and supporting sales events while ensuring a clean, organized club and accurate cash handling. The position requires retail and customer service experience and is 18+.