Member Experience Team Lead

Sam's West, Inc.; Des Moines (IA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase program

Paid time off

Job summary

Sam's West, Inc. in Des Moines, IA is seeking a front-end supervisor to lead a team, assign tasks, train associates, and drive great member service.

You will resolve member questions per company guidelines, promote memberships and services, and ensure smooth front-end operations during peak hours while maintaining store standards. This role requires strong communication, coaching skills, and the ability to adapt to changing store needs.

Qualifications

• 6 months retail experience including operating front-end equipment
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Supervises associates in assigned area and communicates goals.
• Trains associates on processes and procedures and provides direction.
• Promotes memberships and services to current and prospective members.
• Assists members with purchasing decisions and self-service options.
• Ensures member issues are resolved per company guidelines and policies.

Skills

Leadership

Customer service

Communication

Job description

Sam's West, Inc. in Des Moines, IA is seeking a front-end supervisor to lead a team, assign tasks, train associates, and drive great member service.

You will resolve member questions per company guidelines, promote memberships and services, and ensure smooth front-end operations during peak hours while maintaining store standards. This role requires strong communication, coaching skills, and the ability to adapt to changing store needs.