Front-End Team Lead: Member Services & Operations

Sam's West, Inc.; Lebanon (TN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Job summary

Sam's West, Inc. in Lebanon, Tennessee is seeking a front-end supervisor to assist management in supervising associates and training. You will provide member service, help customers with purchases and memberships, and support store operations to ensure a smooth shopping experience.

The role emphasizes team leadership, process adherence, and maintaining store standards while promoting Sam's Club products and services. A strong customer-focused approach is essential.

Qualifications

• 6 months retail experience including operating front-end equipment (for example, cash register).
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervision of associates in assigned area and training.
• Provide member service by acknowledging member needs and assisting purchases.
• Process memberships, upgrades and credit accounts; promote membership renewals and events.
• Handle claims and returns, organize merchandise and maintain store cleanliness.

Skills

Retail experience

Customer service

Front-end equipment

Tools

Cash register

Job description

Sam's West, Inc. in Lebanon, Tennessee is seeking a front-end supervisor to assist management in supervising associates and training. You will provide member service, help customers with purchases and memberships, and support store operations to ensure a smooth shopping experience.

The role emphasizes team leadership, process adherence, and maintaining store standards while promoting Sam's Club products and services. A strong customer-focused approach is essential.