Member Experience Team Lead

Sam's Club; Novi (MI); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Company discounts

Job summary

Sam's Club in Novi, MI is hiring for a Front-End Supervisor role. The position involves supervising associates, training staff, and delivering strong member service at the front-end.

You will assist with recruiting, scheduling, coaching, and evaluating associates while ensuring compliance with company policies and maintaining store cleanliness and efficiency. The role emphasizes resolving member issues, promoting memberships and benefits, and contributing to sales events and marketing efforts.

Qualifications

• 6 months retail experience including operating front-end equipment
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management with supervising associates in assigned area
• Train associates on processes and procedures
• Provide direction and guidance on member service approaches
• Support membership by processing memberships and upgrades
• Handle claims, returns, and merchandise organization
• Maintain cash handling and registers per policy

Skills

Retail experience

Customer service

Front-end operations

Team leadership

Hiring and mentoring

Tools

Cash register

Job description

Sam's Club in Novi, MI is hiring for a Front-End Supervisor role. The position involves supervising associates, training staff, and delivering strong member service at the front-end.

You will assist with recruiting, scheduling, coaching, and evaluating associates while ensuring compliance with company policies and maintaining store cleanliness and efficiency. The role emphasizes resolving member issues, promoting memberships and benefits, and contributing to sales events and marketing efforts.